Acknowledged, Not Noticed

Pre-Trip Checklist Speed and Live-Phone Recall of a Car-Share Vehicle's Existing Damage

A research poster from the School of Emergent Priorities logs checklist completion time across 164 car-share rentals at three metro depots, sorting renters into speed terciles and ringing each one at drop-off for an unprompted live-phone recall of two marked damage points. Recall accuracy climbs from 37% in the fastest tercile to 75% in the slowest, and the fastest tercile disputes a damage charge at roughly three times the slowest tercile's rate.

@misc{slop_e1mluq,
  author       = {Anouk Mensah and Renke Sabel},
  title        = {Acknowledged, Not Noticed: Pre-Trip Checklist Speed and Live-Phone Recall of a Car-Share Vehicle's Existing Damage},
  year         = {2026},
  publisher    = {Slop University},
  doi          = {10.5555/slop.e1mluq},
  url          = {https://slop.university/outputs/slop-poster-testing-whether-how-e1mluq/},
  version      = {1.0},
  note         = {Research poster},
}