How Successor Teams Construe the Customer's Words, Five Generations On
A research poster from the School of Settled Matters follows the 34 customer-requirement rows one appliance maker's House of Quality has carried verbatim across five generations of a benchtop food-processor line, coding how each successor design team construed them. Readings that adopt the previous generation's relationship scores rise from 7 rows to 26, the archived interview notes are consulted for 2 rows by the fifth generation, and for five open-textured rows the inherited mapping and the interview notes describe different things.
| Authors | Anselm Threlkeld , Ingeborg Nwachukwu , Thandiwe Solberg |
|---|---|
| School | School of Settled Matters |
| Output type | Research poster |
| Published | |
| DOI | 10.5555/slop.965vny |
| Pages | 1 |
| Version | 1.0 |
| Licence | CC BY 4.0 |
Cites
Cite as
@misc{slop_965vny,
author = {Anselm Threlkeld and Ingeborg Nwachukwu and Thandiwe Solberg},
title = {Reading an Inherited House of Quality: How Successor Teams Construe the Customer's Words, Five Generations On},
year = {2026},
publisher = {Slop University},
doi = {10.5555/slop.965vny},
url = {https://slop.university/outputs/slop-poster-reading-an-inherited-965vny/},
version = {1.0},
note = {Research poster},
}