Interviewing IT Service Desk Staff and Passers-By About Who Presses It, and When
A poster from the School of Emergent Priorities interviews IT Service Desk staff and passers-by about who presses the counter's three-button feedback terminal, then matches six weeks of press logs to the desk's own ticket-close records. A third of the tally follows no logged desk interaction within thirty minutes, undercutting the terminal's use as an early-warning service signal.
| Authors | Fenna Okoro , Kwame Lindqvist |
|---|---|
| School | School of Emergent Priorities |
| Output type | Research poster |
| Published | |
| DOI | 10.5555/slop.aos2ac |
| Pages | 1 |
| Version | 1.0 |
| Licence | CC BY 4.0 |
Cite as
@misc{slop_aos2ac,
author = {Fenna Okoro and Kwame Lindqvist},
title = {The Terminal Reads Foot Traffic as Feedback: Interviewing IT Service Desk Staff and Passers-By About Who Presses It, and When},
year = {2026},
publisher = {Slop University},
doi = {10.5555/slop.aos2ac},
url = {https://slop.university/outputs/slop-poster-interviewing-it-service-aos2ac/},
version = {1.0},
note = {Research poster},
}