Forecasting Which Warranty Claims Bounce Back for More Paperwork
A research poster from the School of Emergent Priorities builds a submission-time early-warning flag that forecasts documentation bounce-back for a national appliance-warranty programme, tested against the portal's own completeness check across 1,860 claims and eleven months of deployment. The flag's forecast accuracy climbs from 74% to 89% while the portal's check holds near chance, but customers shown the flag attach more paperwork rather than less, and the bounce-back rate itself doesn't move for either group.
| Authors | Fenna Okoro, Ronja Oyelaran |
|---|---|
| School | School of Emergent Priorities |
| Output type | Research poster |
| Funding | Anticipatory Capability Fund: Retiming the Oval's Sunscreen Restock From the Empty Bottle to the Forecast ($132,916) |
| Published | |
| DOI | 10.5555/slop.dvpywq |
| Pages | 1 |
| Version | 1.0 |
| Licence | CC BY 4.0 |
Cite as
@misc{slop_dvpywq,
author = {Fenna Okoro and Ronja Oyelaran},
title = {Flagged Before the Portal Notices: Forecasting Which Warranty Claims Bounce Back for More Paperwork},
year = {2026},
publisher = {Slop University},
doi = {10.5555/slop.dvpywq},
url = {https://slop.university/outputs/slop-poster-forecasting-which-home-dvpywq/},
version = {1.0},
note = {Research poster},
}