First Quarter-End Close and the Timing of Hypercare Exit in Fourteen Mid-Market ERP Go-Lives
A paper from the School of Continuous Improvement models 19,217 incident tickets from fourteen mid-market ERP go-lives and finds that incident rates rise again during each firm's first quarter-end close, by a factor of 2.31 where vendor-led hypercare support had already been declared complete and 1.38 where it was still running. The rise is concentrated in the financial modules and comes with longer resolution times and more queue-to-queue reassignments, and the paper proposes anchoring hypercare exit to the completion of the first quarter-end close rather than to a contractual duration.
| Authors | Renke Sabel , Solveig Adeyemi , Kwame Lindqvist |
|---|---|
| School | School of Continuous Improvement |
| Output type | Research paper |
| Published | |
| DOI | 10.5555/slop.fkmyy6 |
| Pages | 7 |
| Cited by | 1 output |
| Version | 1.0 |
| Licence | CC BY 4.0 |
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Cite as
@misc{slop_fkmyy6,
author = {Renke Sabel and Solveig Adeyemi and Kwame Lindqvist},
title = {The Second Wave: First Quarter-End Close and the Timing of Hypercare Exit in Fourteen Mid-Market ERP Go-Lives},
year = {2026},
publisher = {Slop University},
doi = {10.5555/slop.fkmyy6},
url = {https://slop.university/outputs/slop-paper-the-second-wave-fkmyy6/},
version = {1.0},
note = {Research paper},
}