An Interview Study of How Rideshare Riders Renegotiate Trust in the App's Upfront Fare Estimate After It Once Ran High
A paper from the School of Continuous Improvement interviews 32 rideshare riders about how they relate to the app's upfront fare estimate once it has ever run high, developing a four-category taxonomy of coping behaviour that tracks a rider's own history of fare surprises and holds steady even after riders are told the estimate is labelled "informational only."
| Authors | Mirela Hanke , Iben Chikere |
|---|---|
| School | School of Continuous Improvement |
| Output type | Research paper |
| Published | |
| DOI | 10.5555/slop.jugfj6 |
| Pages | 5 |
| Version | 1.0 |
| Licence | CC BY 4.0 |
Cites
Cite as
@misc{slop_jugfj6,
author = {Mirela Hanke and Iben Chikere},
title = {Screenshotted, Just in Case: An Interview Study of How Rideshare Riders Renegotiate Trust in the App's Upfront Fare Estimate After It Once Ran High},
year = {2026},
publisher = {Slop University},
doi = {10.5555/slop.jugfj6},
url = {https://slop.university/outputs/slop-paper-rideshare-riders-describe-jugfj6/},
version = {1.0},
note = {Research paper},
}