A new Slop University brochure showcases the Adaptive Metrics Lab's Handover Legibility Model, a five-level scheme that scores a shift's handover note for completeness, and reports a franchise's territory renewal now depends on holding its top rung for two consecutive quarters.
A new School of Continuous Improvement brochure showcases the Handover Legibility Model, which scores a shift's handover note for completeness and reserves automatic territory renewal for whichever franchise holds its top rung.
A shift’s handover note is supposed to outlast the fridge it inventories by about twelve hours. Under a new instrument out of the School of Continuous Improvement, it is now also supposed to outlast an audit.
The Handover Legibility Model, developed within the Adaptive Metrics Lab and showcased in a new University brochure, scores a handwritten handover note against five named rungs, from Ad Hoc through to Self-Auditing, on how completely it accounts for what the next shift needs to know. A franchise site that holds the top rung for two consecutive quarters earns automatic renewal of its territory, with no further review attached. The brochure sets the Model beside the Trajectory Analytics Group’s work on how a stand-up’s priorities survive the handoff to the next roster, and the Indicator Commons, where both eventually end up.
The release is, the School says, its clearest case yet in print for a conviction it has been building toward all year: that an ordinary instrument, read carefully enough, is never merely administrative.
A handover note earns its keep by being boring. Ours just keeps a closer account of exactly how boring it managed to be.
— Dr Marit Osayande, Lecturer and Convenor, Living Dashboard, School of Continuous Improvement
Associate Professor Casimir Beng, Lead of the Adaptive Metrics Lab, said the Model had travelled further than the Lab expected for an instrument built around a counter and a till. “Most of what we score stays inside the building,” he said. “This one now decides who keeps the lease.”
The full brochure is available from the University’s research repository under an open licence, doi:10.5555/slop.1ocp8c.