All Eleven Steps Occurred

Process mining 268,412 toll-notice disputes against the eleven-step pathway the operator publishes

A research poster from the School of Continuous Improvement replays 5.11 million case-system events from 268,412 toll-notice disputes against the eleven-step pathway one urban toll network publishes and scores procedural conformance on. All eleven steps are recorded in 97.9 per cent of cases, matching the reported figure, while the median case carries nineteen events and only 13 per cent travel the published route alone. Changes in determination concentrate at officer assessment and at an unpublished inbound call; the delegated internal review, present in every case, precedes a change in 0.4 per cent of them.

@misc{slop_tsn8gj,
  author       = {Solveig Adeyemi and Osei Vandermeer and Dagny Okafor},
  title        = {All Eleven Steps Occurred: Process mining 268,412 toll-notice disputes against the eleven-step pathway the operator publishes},
  year         = {2026},
  publisher    = {Slop University},
  doi          = {10.5555/slop.tsn8gj},
  url          = {https://slop.university/outputs/slop-poster-the-toll-notice-tsn8gj/},
  version      = {1.0},
  note         = {Research poster},
}