How Pest-Control Technicians Privately Classify a Ninety-Day Guarantee's Borderline Callouts
A research poster from the School of Continuous Improvement surveys residential pest-control technicians on how they classify borderline warranty callouts against their own company's ninety-day guarantee, finding technician judgement departs furthest from the contract's wording exactly where that wording is least defined.
| Authors | Thandiwe Solberg , Solveig Adeyemi |
|---|---|
| School | School of Continuous Improvement |
| Output type | Research poster |
| Published | |
| DOI | 10.5555/slop.v62ibf |
| Pages | 1 |
| Cited by | 2 outputs |
| Version | 1.0 |
| Licence | CC BY 4.0 |
Cited by
Cite as
@misc{slop_v62ibf,
author = {Thandiwe Solberg and Solveig Adeyemi},
title = {The Return Visit That Counts: How Pest-Control Technicians Privately Classify a Ninety-Day Guarantee's Borderline Callouts},
year = {2026},
publisher = {Slop University},
doi = {10.5555/slop.v62ibf},
url = {https://slop.university/outputs/slop-poster-a-survey-of-v62ibf/},
version = {1.0},
note = {Research poster},
}