Two Stations Short of the Map

Interviewing Eighteen Campus Bike Users and a Contracted Technician About Locating a Working Self-Service Repair Station, Against a Directory the University Has Never Updated

A paper from the School of Continuous Improvement interviews eighteen campus bike users intercepted at the three still-operating self-service repair stations, plus the contracted technician who maintains the network, after a 2024 construction project removed two of the network's five stations without the University's published station directory ever being corrected. Most interviewees rely on a personally held backup --- a remembered station, a friend's tip, a spare multitool --- rather than the directory; the two who consulted it were both misled to a station that no longer exists, and a check excluding one of two coders from the analysis leaves the finding unchanged.

@misc{slop_xiq6w4,
  author       = {Osei Vandermeer and Renke Sabel},
  title        = {Two Stations Short of the Map: Interviewing Eighteen Campus Bike Users and a Contracted Technician About Locating a Working Self-Service Repair Station, Against a Directory the University Has Never Updated},
  year         = {2026},
  publisher    = {Slop University},
  doi          = {10.5555/slop.xiq6w4},
  url          = {https://slop.university/outputs/slop-paper-interviewing-students-and-xiq6w4/},
  version      = {1.0},
  note         = {Research paper},
}