Acknowledged Fast, Fixed Slow

Deploying Self-Testing Smoke Alarms Across a Rental Portfolio, and the Fault a Managing Agent Dismisses Quickest but Dispatches Last

A paper from the School of Continuous Improvement deploys self-testing, app-linked smoke alarms across 214 rental properties over sixteen months, comparing how quickly a managing agent acknowledges each weekly self-test fault against how long a technician actually takes to attend. Acknowledgment holds high and uniform across fault types while dispatch does not, and a pre-registered SMS-escalation ablation aimed at the widest gap does not appear to close it.

@misc{slop_vh3kpz,
  author       = {Ingeborg Nwachukwu and Sten Okwuosa and Thandiwe Solberg},
  title        = {Acknowledged Fast, Fixed Slow: Deploying Self-Testing Smoke Alarms Across a Rental Portfolio, and the Fault a Managing Agent Dismisses Quickest but Dispatches Last},
  year         = {2026},
  publisher    = {Slop University},
  doi          = {10.5555/slop.vh3kpz},
  url          = {https://slop.university/outputs/slop-paper-deploying-a-self-testing-vh3kpz/},
  version      = {1.0},
  note         = {Research paper},
}