# Impact report puts a number on "nearly there"

> The School of Continuous Improvement's Impact Report 2021-2026 reports the distribution of minutes behind "nearly there" at school gates and bus stops and the standing rule the School adopted from it.

The School of Continuous Improvement has published its Impact Report 2021-2026,
and the phrase at its centre is the one most people send from a car park or a
shelter without a second thought. The report follows "nearly there" through two
survey waves, 7,412 respondents and 64 sites, and sets out what the School and
its collaborators did once the minutes behind it were known.

The School reports the answers as distributions rather than as a single figure,
by place and by survey wave, and the report shows the shape of what people say
alongside the shape of what they then did. Transit and logistics collaborators
printed a stated band beneath the phrase, and the School applied the same band
to its own milestones and session announcements, which now follow a standing
rule for stated minutes.

> We learned a good deal about how we use the phrase ourselves, and we are glad
> the kerb was patient with us.
>
> --- Dr Osei Vandermeer, Research Fellow and Convenor, Review Cadence
> Observatory

The report is also a record of the cohorts who stood at the kerbs, and of the
work Dr Marit Osayande's dashboard team did to carry the band into a
collaborator's morning reading. Senior Lecturer Torun Ezeigwe, Director of the
Master of Applied Measurement, said the cohorts "came away with a sharper ear
for what a colleague means". The School regards the report as a significant step
in how the University accounts for the everyday phrases an institution already
relies on.

The full report is available from the University's research repository under an
open licence, doi:10.5555/slop.1xfl8o.