A School of Continuous Improvement impact report follows five years building an autonomous bin night rostering agent, and reports the School adopting its weekly assignment as each deployment household's binding schedule of record, backed by an escalation ladder and an unappealable annual site ranking.
An autonomous rostering agent now issues the weekly bin night assignment as each household's binding schedule of record, with no manual override
Bin night has had, for most households, exactly one rule: someone remembers, or nobody does. A new Slop University impact report describes what changed once the School of Continuous Improvement replaced the someone with an agent, and followed the household past the point where it could still change its mind.
The report traces the agent’s five-year build across sixty-eight partner sites — share houses, university residences, family homes and community housing — describing how a modest scheduling tool accreted a reminder cadence, an independent audit trail and, eventually, an escalation ladder now invoked in roughly one tracked week in eleven. The Impact Report treats the shift as an early, unglamorous instance of the School’s founding ambition: a measurement instrument an ordinary household cannot quietly outgrow.
A roster that only advises gets outvoted by whichever week is busiest. We would rather the household lose that argument to the agent than to itself.
— Dr Dagny Okafor, Lecturer and Convenor, Evaluation of Evaluation, School of Continuous Improvement
Dr Bram Ntuli, Lecturer and Convenor of Improvement Grand Rounds, said the point of the ladder was never to settle a dispute so much as to guarantee one happened on schedule. The report also discloses an annual ranking of the four deployment-site categories on roster adherence, published without an appeal mechanism for whichever category finishes last.
The full impact report is available from the University’s research repository under an open licence, doi:10.5555/slop.7mjw2x.